Technical Support Representative | Dayshift

Job Responsibilities:

• Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.

• Improves client references by writing and maintaining documentation.

• Participates in development of client training programs by identifying learning issues; recommending instructional language.

• Accommodates client disabilities by recommending devices and techniques.

• Avoids legal challenges by monitoring compliance with service agreements.

• Improves system performance by identifying problems; recommending changes.

• Updates job knowledge by participating in educational opportunities; maintaining personal networks.

• Accomplishes information systems and organization mission by completing related results as needed.

• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;

• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;

• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;